What if my engine arrives damaged?

Check the pallet before you sign. If the wrapping is damaged, note it on the paperwork and take photos.

Contact us within 48 hours of delivery with your order number and clear photos of the product and the packing.

If you got the wrong item or it arrived damaged, we pay the return shipping and put it right.

You can reach the Hamburg desk by email at autowerkeengines@gmail.com, or by phone and WhatsApp on +49 15510 030835, Monday to Friday, 9:00 to 16:00 CET.